Polyclinique Errazi

Service 0

Question: Why, despite some changes in this hospital that are much better than before, such as the food, cleanliness, and care from the nurses, does the problem remain the same? The reception is disastrous and shameful; their behavior is despicable. Girls chew gum constantly and make lewd gestures. You talk to them, and they laugh and ignore your needs while they have fun and act arrogantly. They didn't respect my father, and although their treatment was bad, it was still better than how people from rural areas treat them. They treat them as if they aren't human. I think the hospital has indeed improved in recent years, but this problem is catastrophic. I wish they would treat you like a human being and not a commodity, even though it's a private sector hospital. (Regarding the reception, so as not to be unfair, I'm talking about the four girls at the front. As for the girls in the back in the records department, their treatment was actually very good.)

We had a very unsatisfactory experience following my father's wrist surgery. We noticed a lack of communication and clarity in the information provided, with explanations sometimes contradictory between different departments. The lack of communication with the surgeon, both before and after the operation, prevented us from fully understanding the procedure and the necessary follow-up care. We also regret that the reception and communication from the staff fell short of our expectations. Improvement in these areas is strongly recommended, if not essential!

This clinic offers the worst service I’ve ever experienced, they keep giving you false and nonsense instructions. All they seem to care about is taking as much money as possible for a bogus diagnosis.

❌ Very disappointing experience at the Errazi Clinic – avoid I'm sharing here an extremely negative experience I recently had at the Errazi Clinic, particularly in the intensive care unit: 🔴 Deplorable communication No clear explanation of the patient's condition. Families are kept away, sometimes for hours, with no news or updates. Impossible to reach a doctor by phone or in person despite several attempts. 🔴 Lack of humanity from medical staff Some doctors and nurses show a complete lack of empathy. The care provided seems cold, impersonal, and even negligent at times. 🔴 Questionable care No transparency regarding the treatments administered. Medications billed without clear details, treatment changes without notifying families. Hygiene and monitoring are sometimes insufficient for such a critical service. 🔴 Excessive and unjustified prices The prices are very high, especially for the intensive care unit, and bear no relation to the quality of the service. No clear billing or quotes provided in advance. Feeling of being financially trapped in an emergency situation. ❗ In summary: I strongly advise against this clinic, especially for serious cases requiring intensive care or special medical attention. It's regrettable that families are treated with such little consideration in critical situations. At this price, we at least expect respect, clarity, and dignified care.