Beauty & Hair · Tétouan
Maison hayat bouriga nails & Beauty
5.0(74)
Ce que disent les clients
Opinions are sharply divided: some clients praise the clean hammam, professional staff, and relaxing atmosphere, while others report severe issues with hygiene, long wait times, and disrespectful service.
Résumé des avis clients
4.0
99 avis
Basé sur 100 avis affichés.
What people mention
The staff were very attentive and professional, the hammam was clean and quiet, and the scrub was amazing. I went with my daughters and we had a wonderful time! I will definitely go back, God willing.
Clean and classy place. A great welcome, top-quality service. Thanks again to the team.
Fantastic, the relaxing massage was impeccable. The semi-permanent nails were amazing. Everything was perfect. Thank you for the warm welcome.
I'd like to share my experience, which was very disappointing. I went to this spa simply for a blow-dry, a basic service one expects to receive properly in a professional establishment. Upon arrival, several employees were sitting around a table, busy on their phones, without even looking up or asking me what I wanted. This first impression was already quite unwelcoming. After a few minutes, a woman came to ask me what I wanted and called another employee to take care of me. When she arrived, she didn't ask any questions about the desired result (type of blow-dry, volume, curls, etc.). I had to specify myself that I wanted curly hair. From the very first strand, I noticed a clear lack of technique and confidence. The work was extremely slow and gave the impression of hesitant movements, as if the person was practicing rather than performing a professional service. After only a few seconds on a still-damp strand of hair, she considered it finished, which made me realize the final result would be very unsatisfactory. I therefore preferred to stop the service immediately to avoid what should have been a pleasant experience turning into a source of frustration. I would like to point out, however, that the receptionist was kind and polite. Nevertheless, it is important for management to ensure they recruit qualified and trained staff to provide a service that meets customer expectations. Customers should not be used as a training ground for clearly inexperienced individuals. Unfortunately, I cannot recommend this establishment in its current state of service.
26 Av. Omar Benjelloun, Tétouan
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