Hotels · Fes
Palais de Fès
New
4.5
110 reviews
Based on 21 shown reviews.
A sample of reviews from Google Maps.
What people mention
We where very happy about our stay in this hotel, clean and nice rooms. Helpful staff. But the best thing was the tour we had trough the valley of the old pottery makers, we cannot thank the guard from the hotel, that walked us trough enough, it was a tour that we will never forget, thank you again 🙏❤️ …
On vacation from Houston and we are literally enchanted by this hotel that is a rare find. Top notch, brand new, modern, super comfortable…… I can go on and on … hands down THE place to come relax and unwind. I also love the smell! Every inch, every detail is well done and made in the state of the art. Bravo to the welcoming team that made our vacation unforgettable with the legendary Moroccan hospitality. Will definitely be back!
The hotel is excellent in design, location and facilities. It is very clean and well taken care of. The staff are friendly, knowledgeable, attentive and very helpful. This hotel will be my first choice when in the area.
Excellent hotel! The location is magnificent, the facilities are top-notch, and the staff are incredibly attentive 👍 …
EDIT: Why would you confirm a reservation to outsiders in your restaurant when you don't take customers that are not staying at your hotel? Doesn't make sense. The receptionist did not tell us ANYTHING about the restriction of staying as a guest before getting allowed to the restaurant. My review stays as a 1 out 5 stars. We booked for the Ramadan's Iftar by phone. They confirmed everything. Once we got there they told us "We did not get any reservation." Also they added to go to another Cafè/Bar We did not intend going to another place since we booked the breakfast there. Also, today is the final day of Ramadan which is so important to us. I don't really understand how these people manage hotels/restaurants. Why would you take a reservation and then when we show up just send us back home or tell us to go to another place. We had to go back home and prepare our food since we had nothing ready. Had to do everything 5 minutes before Iftar Seems like these people have no experience in managing a business such as this one. Absolutely DO NOT recommend. 1/5
The hotel was satisfactory in terms of cleanliness, rooms, and menu compared to other hotels in the area. However, I was very disappointed with the reception and the haughty attitude of one of the receptionists. Not speaking Arabic, I felt that my requests were barely listened to or simply ignored. No effort was made to communicate or understand my needs. I'm not usually one to leave reviews, but this experience really put a damper on my first trip to Morocco.
I had a great time. The cleaning staff, the breakfast staff, and the reception staff who worked nights from August 17, 2022, to August 20, 2022, were really kind and polite, and made you feel at ease. However, the two girls were a little less kind, which was the only flaw in this stay. Everything else was great. They have two wonderful cats.
This hotel is a true haven of peace. It offers a superb view and a perfect location. The bedding is very comfortable. The rooms are very spacious, and the staff is incredibly attentive. It was a wonderful discovery. We had an unforgettable stay. Thank you for everything. We will be back soon, God willing.
Ovallay, Safi
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