Pain Riche

Simply the best 👌 …

It's the same opinion as Mini Pain, it's the same owner

I really don't understand the bad reviews; this bakery is truly amazing! The items are delicious with a wide and incredibly sophisticated selection! Well done!

To the management of "Le Panier Riche" bakery, I am writing this complaint to express my deep dissatisfaction with the treatment I received in your establishment, which is unbecoming of an institution that is supposed to respect its customers and maintain high-quality service. I was waiting my turn in a normal and orderly manner when I was surprised to find that one of the saleswomen ignored my order of priority and gave precedence to another customer without any convincing justification. When I respectfully demanded my right and inquired about the reason for this behavior, I received no apology or professional explanation. Instead, I was met with provocative responses and a sarcastic tone that conveyed a great deal of contempt and disrespect. What surprised me even more was that the saleswoman did not attempt to resolve the situation or correct the mistake. Rather, she acted in a way that exacerbated my sense of humiliation in front of the other customers, as if customer respect and dignity were secondary matters unworthy of attention. When I decided to take the proper course of action and file a complaint with the direct supervisor, I asked the employee at the cashier for the supervisor's number or a way to contact the bakery management. However, I was surprised when he refused to provide me with any information, simply stating, "You complained to me." This behavior raises serious questions, as any dissatisfied customer has the right to contact the relevant manager, not to have their complaint shut and confined within the premises. What happened is not merely a simple misunderstanding; it reflects a fundamental flaw in customer service and a lack of even the most basic professionalism in handling complaints. What's more serious than the mistake itself is the insistence on not correcting it and denying the customer their right to voice their concerns to management. As a customer, I consider what I experienced to be offensive and unacceptable, and I expect an official explanation from the bakery management and the implementation of necessary measures to ensure that such behavior is not repeated with any other customer in the future. Respect is not an added service; it is the minimum standard that everyone who enters your establishment should expect.

I was extremely disappointed by this bakery. The service was disastrous, and the staff's attitude was even worse. You feel like you're bothering them when you walk in, even though you're just there to buy something. No smiles, no politeness, and the way they speak to customers really makes you feel like you're begging rather than buying anything. It's a shame because a minimum of respect and professionalism should be the foundation of any business. I absolutely do not recommend it until the customer service improves.