By: Youssef
Registered User
Top Reviewer
In short: Please AVOID and stay far AWAY from this hotel at all costs. Even if you have absolutely no option of accomation in Casablanca, still don't stay here.
Any hotel is better than this place (even if your travel agent or any other international and reputed agency recommends this place). It's a shame this place is even labeled as 4 stars.
As soon as we entered, the main doors led into the nightclub, not the main reception. For the reception, there is a small side door that leads to the non-air-conditioned reception area, and when we reached, during peak check-in time, there was NO one at the reception.
Later, when someone arrived, despite already paying for an extra bed before arrival (They DON'T respond to emails or phone calls) they argued that we hadn't paid.
After calling yet another of their staff, they finally agreed to this and gave us a suite.
As we went up one of the elevators wasn't working and renovation was taking place on several floors of the hotel, resulting in the pool, spa, and fitness centre areas being closed/unusable.
While one of the two lifts was not working, during several occasions the other operational one's doors didn't close either, resulting in us having to use the stairs from the 4th floor.
As we entered the creepy looking 4th floor (most of the hotel was empty, despite the front desk staff FALSELY claiming that there were around 25 guests staying at the hotel).
Despite stating the rooms are air conditioned there is NO air condioning or ce
Any hotel is better than this place (even if your travel agent or any other international and reputed agency recommends this place). It's a shame this place is even labeled as 4 stars.
As soon as we entered, the main doors led into the nightclub, not the main reception. For the reception, there is a small side door that leads to the non-air-conditioned reception area, and when we reached, during peak check-in time, there was NO one at the reception.
Later, when someone arrived, despite already paying for an extra bed before arrival (They DON'T respond to emails or phone calls) they argued that we hadn't paid.
After calling yet another of their staff, they finally agreed to this and gave us a suite.
As we went up one of the elevators wasn't working and renovation was taking place on several floors of the hotel, resulting in the pool, spa, and fitness centre areas being closed/unusable.
While one of the two lifts was not working, during several occasions the other operational one's doors didn't close either, resulting in us having to use the stairs from the 4th floor.
As we entered the creepy looking 4th floor (most of the hotel was empty, despite the front desk staff FALSELY claiming that there were around 25 guests staying at the hotel).
Despite stating the rooms are air conditioned there is NO air condioning or ce