Imperial Casablanca Hotel & Spa

Name: Imperial Casablanca Hotel & Spa
Address: 291, Boulevard Mohamed V & Angle Rue Azilal Ex Rond Point، Shell، Dar-el-Beida 20110, Morocco, Casablanca, MA
Telephone: +212 5 22 34 27 29
Rating: 1.0

1.0

5 reviews

Travel & Activities

Imperial Casablanca Hotel & Spa - Casablanca. Hours available.

About this business

Imperial Casablanca Hotel & Spa est un etablissement de type Travel & Activities a Casablanca. Zone: Casablanca-Settat. Horaires disponibles sur la fiche. Telephone: +212 5 22 34 27 29. Site web: http://www.hotelimperialcasablanca.com/.

Reviews

5 reviews from the community

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Google review 11/13/2025 7:58 am

By: Leila Registered User Top Reviewer

Extremely Disappointing Stay at The Imperial Hotel!!

Two of us traveled from India on a business trip and stayed at The Imperial Hotel for four nights — each day proved worse than the last.

On Day 1, after a 20-hour flight, we found there was no hot water in the bathroom. When it was finally restored three hours later, the water was dirty and brown in color.

The hotel does not provide drinking water or any basic guest amenities. To make matters worse, the night shift manager was extremely unhelpful — his responses were consistently “No” or “I can’t do anything,” and he was rarely present at the reception desk when needed.

We were also shocked to find that the hotel did not have an iron available for guests.

On the day of checkout, we decided to leave early due to the continued poor service. That morning, there was no water at all in the bathroom at 7:00 a.m., and no one answered our repeated calls to the reception.

The so-called complimentary breakfast was bland and offered very limited options.

Overall, this was a terrible experience from start to finish. I would never recommend this hotel to anyone, and we have requested its removal from our company’s approved vendor list.

Google review 10/13/2025 6:43 am

By: Amina Registered User Top Reviewer

I do not recommend this hotel.
There were no towels in the room. I asked the reception, and they said they would bring them in 10 minutes — but nothing came. I asked again at 7 a.m., and they said they would arrange it by 8, but still no result.
The room was very old, not clean, and had a bad smell. The breakfast was terrible, and the overall service was poor..think twice before booking!

Google review 10/04/2025 1:56 pm

By: Zakaria Registered User Top Reviewer

My cousin and I booked this hotel for 7 nights. From day one, things were already bad – the room wasn’t ready. They gave us a temporary room and said our actual room would be ready the next day. We accepted it and were given a dark room with a broken bathroom lock and no towels… etc. But we had no choice, so we spent the night there.
In the middle of the night, I woke up and saw someone standing at the door of our room – someone entered our room at 2 AM!!! My cousin was sleeping, and I grabbed my phone, turned on the flashlight, and walked toward the door, saying “hello,” and the guy who entered just said “Housekeeping??” He didn’t even apologize or say anything. Why is housekeeping entering a room at 2 in the morning? Of course, we complained the next day to the girl at the reception, and she said, “That’s NORMAL!!” We said it’s not normal for someone to enter your room at night while you're sleeping. It was a disaster – I was scared to sleep for two nights, thinking someone would come in again…
The room was dirty, and the two of us were only given two towels – no hand towels or bath mats. We had to go and ask for towels ourselves, and every time they would say there weren’t any. One time, an older man at reception told me I had to ask housekeeping directly.
We also planned to use the spa. When I went there, the woman told me they didn’t have any towels and that I needed to ask at reception. At reception, they had already told us there weren’t any left. In the end, we used t