By: Leila
Registered User
Top Reviewer
Extremely Disappointing Stay at The Imperial Hotel!!
Two of us traveled from India on a business trip and stayed at The Imperial Hotel for four nights — each day proved worse than the last.
On Day 1, after a 20-hour flight, we found there was no hot water in the bathroom. When it was finally restored three hours later, the water was dirty and brown in color.
The hotel does not provide drinking water or any basic guest amenities. To make matters worse, the night shift manager was extremely unhelpful — his responses were consistently “No” or “I can’t do anything,” and he was rarely present at the reception desk when needed.
We were also shocked to find that the hotel did not have an iron available for guests.
On the day of checkout, we decided to leave early due to the continued poor service. That morning, there was no water at all in the bathroom at 7:00 a.m., and no one answered our repeated calls to the reception.
The so-called complimentary breakfast was bland and offered very limited options.
Overall, this was a terrible experience from start to finish. I would never recommend this hotel to anyone, and we have requested its removal from our company’s approved vendor list.
Two of us traveled from India on a business trip and stayed at The Imperial Hotel for four nights — each day proved worse than the last.
On Day 1, after a 20-hour flight, we found there was no hot water in the bathroom. When it was finally restored three hours later, the water was dirty and brown in color.
The hotel does not provide drinking water or any basic guest amenities. To make matters worse, the night shift manager was extremely unhelpful — his responses were consistently “No” or “I can’t do anything,” and he was rarely present at the reception desk when needed.
We were also shocked to find that the hotel did not have an iron available for guests.
On the day of checkout, we decided to leave early due to the continued poor service. That morning, there was no water at all in the bathroom at 7:00 a.m., and no one answered our repeated calls to the reception.
The so-called complimentary breakfast was bland and offered very limited options.
Overall, this was a terrible experience from start to finish. I would never recommend this hotel to anyone, and we have requested its removal from our company’s approved vendor list.