By: Admin
Registered User
Top Reviewer
Disappointing Stay Despite Lovely Staff
We’ve been here for two days, and unfortunately, the experience has been quite frustrating. During our stay, we were moved to three different rooms. The first room wasn’t cleaned after the previous guests checked out, the second room had a non-working air conditioner, and the third room had no towels (again!). It took 6 hours for the staff to get us towels after we asked.
Even in the new room we were shifted to today, there were still no towels. It’s clear that there are some serious management and maintenance issues here. However, I do want to note that the staff members have been incredibly kind and doing their best to make up for the lack of proper service. They’ve been friendly and helpful despite the property's mismanagement, which was the only bright spot in this experience.
I really hope the property can address these basic issues, as it has the potential to be a great stay if the fundamentals like cleaning, working amenities, and guest needs were better managed.
We’ve been here for two days, and unfortunately, the experience has been quite frustrating. During our stay, we were moved to three different rooms. The first room wasn’t cleaned after the previous guests checked out, the second room had a non-working air conditioner, and the third room had no towels (again!). It took 6 hours for the staff to get us towels after we asked.
Even in the new room we were shifted to today, there were still no towels. It’s clear that there are some serious management and maintenance issues here. However, I do want to note that the staff members have been incredibly kind and doing their best to make up for the lack of proper service. They’ve been friendly and helpful despite the property's mismanagement, which was the only bright spot in this experience.
I really hope the property can address these basic issues, as it has the potential to be a great stay if the fundamentals like cleaning, working amenities, and guest needs were better managed.