Riad Fes - Relais & Châteaux

Great massage, nice location. Beers on rooftop were great

Why can't luggage handlers take the elevator? This is unacceptable in 2025. Or install a service elevator...

Absolutely stunning place definitely recommend wow wow wow is all we can say

This is one of the best 3 hotels in Fes and being Relais Chateaux made us think it was the best option to stay in. I must say I would not recommend staying at this hotel and I’m quite surprised Relais chateaux has accepted it. I am traveling with my father and we had explicitly asked for a room with 2 beds, upon arrival they told us they had given us a great room up in the rooftop when we got there it had a queen bed. We called reception and they admitted they knew about the 2 bed request but had given us that one their solution was to give us one room for one night and then we would have to change rooms again. They gave us a bigger room with 2 separate rooms and NO apology. It is a hassle to pack and unpack, so the next day they asked Ud to bring down our bags to what we answered no. We will leave the bags in the room and they will take care to moving around a the bags ( so obvious). When we arrived late afternoon from the tour they told us they had 2 room option a deluxe room or the royal suite - we chose the royal suite which was an amazing spacious room. Today in the morning there was no shampoo bottle at either bathroom (it had 2) and the scrub they place as a courtesy hadn’t been changed from the last guests so it wasn’t cleaned. Today in the morning more than 20 minutes to get scrambled eggs with only 2 other tables occupied, had to ask 3 times for them. At check out no apology. Service from front desk does not exist. I would not definitely not recommend this place as it does not hold up to Relais chateaux standards.

What started as a pleasant experience unfortunately turned sour due to the very unprofessional behavior of the staff. My sister, boyfriend, and I went to the rooftop to take a break from the heat and enjoy the view. At reception, we were informed that it was a 200 DHS per person voucher to enter, which we were fine with. My boyfriend paid using Apple Pay, the payment went through without issue, and we were given a receipt. At the end of our stay, we asked for the bill. I requested to pay by card, but the server told me “no, only cash, the machine is not working.” At that exact moment, I saw the couple in front of me paying by card with the same machine. I pointed this out, and the server then asked if I could pay half cash and half card. I declined, saying I wanted to pay by card only. That’s when he insisted the entire hotel does not accept Apple Pay. I explained that my boyfriend had already paid with Apple Pay at reception, but he didn’t believe me and stormed off to call downstairs. Reception confirmed what I had said, and he told us to meet him there. Once we went downstairs, we were met with extremely rude attitudes from the staff. Instead of handling the situation professionally, they made a huge issue out of us wanting to pay with Apple Pay. I completely understand if Apple Pay is not their preferred form of payment—but in that case, it should never have been accepted in the first place. To make matters worse, the woman working at reception immediately blamed her colleague for allowing Apple Pay, even though she had been sitting right next to him during the initial payment. The lack of communication among staff is not the guests’ fault, and it should never have been handled with such hostility. A simple clarification or polite explanation would have sufficed at the beginning of the experience about not using Apple Pay. The rude explanation they kept giving was that sometimes the payment does not go through with Apple Pay. I would strongly suggest the hotel improve staff communication and treat future guests with courtesy rather than rudeness.

Great authentic Riad right in the middle of the Medina (so great location within the Medina); the decor/design/architecture is magnificent; bed was very comfortable; pillows were great once we asked for more and firmer ones; water pressure excellent and very clean for a Medina property. The service was mostly very good - a couple small glitches. The gym had some older equipment that did not work so well; there were some issues with the automatic night lights but overall it was great. Incredibly well located right near the two main through ways through the Medina near the blue gate

Unfortunately, I had a disappointing experience at this Riad, despite the many positive recommendations I received from friends. As a Moroccan who lives here and often visits riads across the country, I wanted to stop by for tea and to discover the place, especially since I regularly host international guests and like to scout new spots beforehand. However, upon arrival, I was told I couldn’t enter because there were tourists inside who “should not be disturbed.” I was dressed appropriately, polite, and clearly came to enjoy the place and spend time there, not to cause any inconvenience. I was instead directed straight to the rooftop, in the full heat of the afternoon, and told that I could only stay if I ordered something there. I wasn’t even allowed to take a quick look or photo inside. The reception was cold, unwelcoming, and quite frankly disrespectful. It’s a shame that such a beautiful place chooses to exclude locals under the pretext of preserving the experience for foreign tourists. If you are Moroccan, I don’t recommend visiting, unless you’re ready to be treated like an outsider in your own country. Disappointed and saddened by this kind of attitude.

Breakfast was exceptional and it felt more like being treated in a Michelin Star Restaurant. Very much impressed with the quality of food and presentation. The entire Riad is exceptionally beautiful with emphasis on privacy and never felt being in a hotel. Got upgraded to Calife Suite with private patio. No doubt, the best place to stay in the entire Medina of Fes !!! Rooftop bar was definitely a treat. Everything was perfect, from courteous staff at the front desk to restaurant team, all the time being treated like a royalty.