ibis Casablanca Abdelmoumen

I recently stayed at this hotel and wanted to share my experience. On the positive side, the restaurant staff was quite nice, and the breakfast was delightful. However, there were a few aspects that left me disappointed. Upon my early arrival, I asked about the possibility of checking in before 2 pm because I was exhausted and even offered to pay extra if there was a bigger room available. Regrettably, the receptionist informed me that the hotel was fully booked and couldn't arrange an early check-in. While having breakfast later, I overheard the receptionist telling another guest that there were rooms available for his family to rest in until their rooms were ready. This left me feeling somewhat uncomfortable. Anyway, I returned at 2 pm to find my room ready. However, there was no electricity, water, or even towels provided in the room. Despite repeated calls, the receptionist did not respond, leaving me stranded. Eventually, I had no choice but to move to a friend's place and check out the same day. It's quite disappointing that the hotel could not provide even the basic necessities. While I understand the concept of non-refundable room prices, it's important to ensure that guests are at least provided with the essentials. The attitude of the staff further dampened my experience. They're aware that the hotel sucks and their demeanor seemed to suggest a "deal with it" attitude when clients complain. Although the hotel's location is appealing, I'm hesitant to recommend it to anyone I know. I hope you take this feedback seriously and improve your services.

Moderately decent hotel. Nicely kept. Very friendly staff. However I wish they had coffee makers in the room and towels that are halfway decent. Plus there’s an awful sewage-like odor on the floors that seems to permeate the entire city. I found that also in parts of Rabat and Fes and just cannot understand it. It would also help, if maps and other information regarding train and bus schedules and how taxis function in the city, were provided.

The Worst Ibis Hotel I've Stayed in First of all, we were kept waiting at the reception and even though we were in line, other people were taken in ahead of us. I found this hotel by selecting the free parking filter from Booking. However, when we arrived at the hotel, the receptionist said that their parking lot was full and they could not take our car and did not help us find a parking space. When we got to the room we immediately noticed that it was very stuffy. It had a window that didn't open. So the room hadn't had any fresh air since it was built. It smelled so bad. The ceiling tile was dislodged and could fall on our heads at any moment. That's why we were very careful when passing under that ceiling. Even though we requested a double bed, they gave us 2 single beds pushed together. The sheets of those beds were also very dirty. The shampoo box in the bathroom was empty. There were no foot and hand towels. In summary, I definitely do not recommend you to stay at this hotel.

The worst service in the world I paid for my wife to stay there for 10 days quarantine and I paid for breakfast, lunch and dinner But they give her the same breakfast everyday. Even prisoners get better treatment. And they don't give her any other choice I'll include the picture of the breakfast Also they give my wife her breakfast at 10 am and if she wants to call them the phone is not working. So she has to go down to talk to them every time she needs something This is not a good service and I'll never put my wife in such hotel again

very bad experience i will never forget how i spent my days there it was for me the worst experience in my life ever. I paid for a room with full portion of food during quarantine days during summer, at first they gave me a room that wasn't clean at all it was the worst thing plus the service was bad and some of the workers there was rude. Am not advising this hotel to anyone .

I've not been having the best luck with hotels in Morocco - my recent experience at Atlas Orient in Oujda brought to mind one of the great questions, who (was rating that wretched place highly in the 21st century)? My experience at Ibis Abdelmoumen brings to mind another, HOW THO? Like how is this one of the best rated hotels in Casablanca and what does this say for the competition? Let's start with getting in. I 'checked in' online and the email I received boldly stated that my cards would be waiting for me at 12pm. Yo Ibis, maybe be a bit more modest in your aims yeah? 20 plus minutes later after an exhausting journey me and my new closest friend in Morocco (judged by time spent together), the front desk clerk are still finishing off some kind of process (I was just standing there). Needless to say, having stayed at hotels around the world this was longer than all other check ins by an order of magnitude. Not only this, but my new closest friend tried to charge me the whole price of the stay despite me already paying a deposit - et tu, front desk guy?? (Luckily I wasn't so jetlagged to not notice). At least after such an exhaustive process he ensured I got a decent room...oh wait, the toilet was broken and was continuously flushing - which we could hear from the hallway approaching the room. I guess if we'd spent another 20 minutes at the desk they might've caught it. Also these rooms are noisy bruh (Niagara toilets aside), like for real. We were on the 10th and then 8th floor with the window closed and there were so many car honks that you'd think Morocco had just won the World Cup (they hadn't). If 'urban chaos' sounds like your kind of audioscape get down to Ibis Abdelmoumen - just be sure to calculate in to your stay time enough to spend at the front desk. UPDATE: after evading that weird shakedown attempt (the request to pay the full amount having already paid a deposit) the front desk proceeded to call every room my family were occupying minutes later to say I hadn't paid and that I need to settle the balance immediately. Atrocious, shameful stuff. Also: #freepalestine

Be aware don’t stay at this hotel it’s dirty the floor are nasty .if you paying cash Front desk don’t have a change that’s a nasty Moroccan action that they alway says to you we don’t have a change . I never see a hotel doesn’t have a change they use to السعاية from customers . It’s not worth 70$ I will go somewhere else . Location are good . Rooms nasty

I liked the hospitality and also the kindness of the employees. The room also is well arranged , clean and comfortable.