Hôtel & Spa Impérial Casablanca

Maybe it’s just my luck but I hadn’t encountered the problems others seemed to have during their stay. It is indeed true that some parts of the hotel are in need of renovations - smells kind of weird in the lobby area, but when you take into account the pricing of the room compared to competitors it’s actually very worth it. Had an issue with the bathroom light in my room (wouldn’t turn on), got moved into a new room instantly, great customer service.

The quality of the service is mixed because some people were amazing and others were the worst. The rooms were dirty as well as the bathrooms. I had an allergic reaction because the sheets were dirty. I felt so bad being there because I couldn't touch anything (I am not a cleanliness maniac, just to give you an idea of the thing). We were in transit, and almost everyone didn't have money of the country and they didn't take cards because "their system was down". So we were to die of thirst until the buffet offered by our airline company. I was lucky because the kindest guy helped me find an ATM. THERE WERE NO ELECTRICITY. People around us had electricity but the problem was the hotel itself. I don't recommend at all.

Good points :beds are very comfy, shower is good, location ideal from train station and city centre. Breakfast not bad but no healthy snacks and no water. Bad points: Room smells very bad so bring some fresheners with you. No kettle, no hair dryer and no iron in the room. They will eventually bring you what you need, but you have to insist.Service is slow but exist. Overall not bad for the money you pay! Remember that you have to pay 20 Dh per day tax on the top of what you pay 😊😊 If they upgrade this place and improve their service, it will deserve 5 stars.

A great place to stay at in Casablanca

Dirty, room smells very bad. Walls are dirty. This should not be a 4 star hotel. The picture is exactly how I found my room. Looks like someone was there before and they didnt clean up. The desk service is also extremely slow. Switching rooms will take 30mins

This is one of the weirdest hotels i have ever been. We were brought here by Royal Air Maroc and the hotel gave us keys that didn’t work. You had to have an employee open the door for you. Also the pictures online look nothing like the hotel and the walls are peeling. The area also appears to be sketchy. Definitely would not recommend

This hotel does not deserve even 2 stars. Unbelievable mess, greased and unwashed windows, the sheets thrown on the beds just so they don't complain that the linen doesn't exist, the bathroom with water flowing through all the holes and through all the joints of the installations, towels - only 1 piece - the remote control is missing, and there is no wifi... In instead, you can fully hear the music from the two party halls located near the hotel. Pathetic hotel, pathetic conditions offered. Plus point - the kindness of the staff, but insufficient reason to return or recommend!

I was staying at this hotel only for one night, for free, the room was provided by Royal Air Maroc air company. The hotel is very old, beds and the furniture also. The staff was very nice and helpful. But there were insects in the room so that I couldn’t even turn the light off, may be those insects don’t appear. The hotel also provides 3 time meal, meal is “so-so”. Because of the insects in the room I give only 1 star. The hotel must figure out this big problem.