Hotel Diamante Alessandria

Run-down and grubby complex. Underground parking isn’t just “closed” — it looks seriously dodgy and unsafe. No EV charging. “Pool” is actually part of the paid Bellavita sports centre, not a simple hotel amenity. Room is functional but worn (TV cables literally dangling), bathroom is the only decent bit. Wouldn’t recommend.

The Hotel is OK but has a very Corporate feel. The facilities are good (but no tea and coffee in rooms). It’s located in an industrial area but good for a stop over if travelling through. Plenty of free parking. Reception staff could do with some Customer Care training to make guests feel more welcome.

We stopped here on our road trip to Rome for 1 night. I was very pleasantly surprised by the hotel experience. The rooms were spacious, clean and easily accommodated our family of 5. The "all you can eat" breakfast buffet was 12 euro each and offered an excellent assortment of foods and drinks. Overall we were very happy with the value we received and had a comfortable stay.

Lovely hotel with an amazing gym and spa next door. Staff were so friendly and even got a free mini bar stocked with my room. Location was good for what I needed but you need a car or taxis to get about.

Rooms are reasonably clean, but the shampoo in the shower is empty and the outlets are too far from the bedside tables. The window handle is broken. The staff depends on who you meet at the front desk. Some are very helpful, others you practically have to ask and answer questions yourself. The hotel restaurant is a bit pricey. The Bellavita spa and pool next to the hotel are very nice. It's a shame about the organization between the hotel and the spa. After booking four months in advance, they told me they didn't even reserve a single lounger for us. Terrible! Very generous breakfast. The area is a bit isolated, but it's excellent for those who want to relax. Ample parking.

Beautiful and spacious hotel; well-equipped and soundproofed rooms. I recommend the suite at €169 per night for families with children. However, the indoor pool was closed. We ate at the pizzeria at the hotel entrance: terrible service but the food was okay, nothing special.

In reaction to what the hotel posted, I reacted to their mail but of course they did not react, so I will post it here. I think this is a very poor and low way of reacting and this is exactly what I mean. You do react to a public review, however the mail sent directly was never answered. The things we should have done are not very relevant here. You choose to do business with Booking.com, so don’t complain about low prices, which by the way weren’t low at all compared to other hotels at much nicer locations with way better service. For us, it was never about booking for a low price, of course there had to be a balance and value for money. The service I am talking about is in the extremely poor way that you have reacted from the beginning. If customer satisfaction is really that important for you, as you state, I would have expected a different reaction, even if it is not possible to solve the situation. The reason I posted this review is quite simply because you did not react to our mail before. It is very, very low to react and bring things to the discussion like we chose to book without breakfast. You have no idea why, besides it is inappropriate to mention irrelevant things. It even makes me more disappointed than I already was, it is all in the way you act and react and it shows very clearly that you really don’t understand what it is all about. We did learn a valuable lesson though and I would like to thank you for that: never to book via Booking.com again.

The room is clean , hotel is good. But the breakfast is absolutely disaster for us. They make line so we can’t go to the other side to take coffee machine and croissant. Sign of racism ! Because we are asians (?) They just told us : if you want something from there , i will bring it to you. But you can’t go there. Let’s all the people judging now.