Clinique Internationale Al Badie Fès "CIB Fès"

The staff was very helpful

Good evening, I truly lack the words to express my gratitude to the staff of the Al Badie clinic in Fez during my uncle's operation for their competence, behavior, and professionalism. I especially want to thank Professor Ahssayni, Dr. Ilyass, and nurses Maha and Meryeme immensely. Thank you so much.

I would like to warmly thank the entire team at CIB Clinic in Fez for their professionalism, kindness, and the quality of care I received. From the moment I arrived, I was welcomed with great respect and attention. The medical and administrative staff are attentive, competent, and always available to answer questions. I especially thank the doctors, nurses, and all the staff for their dedication and support throughout my treatment. I highly recommend CIB Clinic in Fez to anyone seeking high-quality care. Thank you again to the entire team.

I am deeply disappointed with the care my mother received at your clinic. An elderly woman with multiple health conditions, she was brought to the emergency room by my sisters with bradycardia at 40 beats per minute. Upon arrival, an ECG and monitoring were performed, but no doctor was physically present in the emergency department. The ECG was sent via WhatsApp to a doctor who decided to admit her to a monitoring unit. During the first 24 hours of her hospitalization, no further tests were carried out, and no doctor came to see my mother, which I find completely unacceptable for a private institution claiming an international reputation. My mother's condition did not improve, and the "phantom doctor" never appeared. As for the nurses, their lack of competence and professionalism was glaring throughout her stay. When the bill arrived, my sister discovered charges of 300 DH for a companion in the room, nursing fees, as well as fees for a "senior nurse" (300 DH) whom we never saw, and for an intensive care specialist whom we also never met. Furthermore, the billing department refused to give us the ECG, even though the patient has the right to access their medical records and retrieve their test results. I am outraged that such a situation could occur in a private clinic, where the lack of a doctor, the abusive billing practices, and the refusal to provide test results constitute, in my opinion, a true scandal. Avoid at all costs…

Excellent experience at CIB Clinic in Fez. A huge thank you to the entire medical and administrative team for their professionalism, kindness, and the quality of care. I felt well taken care of from beginning to end. I highly recommend this clinic. Thank you all!

While on vacation in Fez, we had to go to this clinic in an emergency. At reception, we were assured that it was possible to get vaccinated there. After charging us for a consultation, we were finally told that the vaccine wasn't available and that we had to go get it ourselves. This is unacceptable. If the vaccine isn't available, why waste our precious time in the middle of an emergency? In the healthcare facilities I've visited in other major cities, when the vaccine isn't in stock, patients are offered the option of buying it at a pharmacy, and the injection is administered on-site. Here, we're simply told to go get it ourselves, without any real assistance whatsoever. It's the first time I've ever seen anything like this. I wouldn't recommend this clinic to anyone, especially not in an emergency.

First and foremost, I would like to emphasize a very important point. I wish to express my deep gratitude to everyone who ensures the smooth operation of this remarkable facility. I would also like to highlight the considerable efforts made by the entire medical team and the nursing staff, whose professionalism, dedication, and collaborative spirit make them a truly exemplary team. I would also like to commend the impeccable cleanliness of the premises, which is constantly maintained and greatly contributes to the well-being and comfort of the patients. Thank you all for your daily commitment and for the quality of care and support you provide. I would also like to emphasize the quality of the meals offered, which are both balanced and tailored to the patients' needs. The infrastructure and various facilities are perfectly maintained, and the services provided are of a very high standard. I would like to extend my sincere thanks to Dr. Saber El Janati El Idrissi for his excellent welcome in the emergency room, his kindness, the clarity of his explanations, and the attention and follow-up he provided from the moment we arrived at the hospital. His professionalism, attentiveness, and dedication were greatly appreciated throughout our treatment. However, I would also like to mention something that particularly struck me. It concerns a nurse named Hafida, who introduced herself as the head of the department. She offered to change our dressings at home herself, stating that she held this position. Trusting her skills and sense of responsibility, we accepted. Before this, I had already noticed a difference in treatment between patients. In fact, after giving her some money as a token of appreciation, I felt I received special attention, while other patients seemed to be treated differently. I preferred not to dwell on this aspect at the time. What truly concerned me, however, was the quality of the home care. During a dressing change, it seemed to me that an important element requiring particular attention had neither been identified nor reported. It seems essential to me that a healthcare professional draw the family's attention to any observed complication or abnormality so that the necessary measures can be taken as quickly as possible. This situation raised many questions for me regarding the quality of care and the level of vigilance expected from a member of the healthcare staff. This is why I wish to bring these facts to your attention so that they can be examined with the full attention they deserve. It seemed important to me to point this out, especially since we were ultimately forced to transfer my father to his country of residence, the Netherlands, so that he could receive comprehensive medical follow-up and the necessary care. If I have chosen to address this situation, it is certainly not out of gratuitous criticism, but rather out of my deep affection for this institution, which I sincerely value and whose quality of services I acknowledge. Finally, I extend my sincerest thanks and deepest esteem to Professor Dr. Fassi Fihri for his professionalism, dedication, and the exceptional quality of his care. I hope that these remarks will be received constructively and will contribute to preserving, or even further strengthening, the excellence of this remarkable institution. Thank you for your attention, and please accept the expression of my highest consideration.

A member of my family stayed at your facility for knee surgery, and I would like to express our complete satisfaction with the quality of care provided. Everything was outstanding from beginning to end: the medical care, the service, the room, and the meals, which were excellent. We also greatly appreciated the kindness, availability, and professionalism of the nursing staff, who were always ready to help and respond to patients' needs with a smile and genuine care. I would especially like to express my sincere gratitude to Ms. Hafida for her warm welcome, attentiveness, and support throughout our stay. Her kindness, attentiveness, and dedication were greatly appreciated by our entire family. Thank you to the entire team for your excellent work and for the quality of care and service provided.