Black River Beauty

I have been a loyal client of your salon for a long time, and I have always loved your services. However, since Hanaa left, my experience has unfortunately changed. Hanaa was always kind, professional, and did her best to find me an appointment. If someone canceled, she would immediately call me and offer me the available slot. She always made me feel valued as a client. Unfortunately, the person who replaced her does not provide the same level of professionalism or customer service. Most of the time, I either don’t receive a reply or I’m simply told that there are no available appointments, without any effort to help or offer an alternative. Because of this, I have been forced to visit other salons, even though I would have preferred to remain a loyal customer at yours. I hope you take this feedback seriously, as great customer service is just as important as the quality of the treatments.

I have been a loyal customer for a long time because I genuinely love the quality of your work. Unfortunately, my last experience was very disappointing. I booked a nail appointment five days in advance. When I arrived at the salon, I was told that my appointment was for eyelash extensions instead of nails. I showed the receptionist my conversation with the staff member who booked my appointment, and it clearly stated that I had requested a nail appointment. Instead of taking responsibility for the mistake, I was told that there were no available nail appointments that day and that I should come back the next day. Unfortunately, that was impossible because I was traveling the next day What disappointed me the most was how the situation was handled. The receptionist asked the nail technician if she could fit me in, but the technician simply said she couldn’t because she was tired. I understand that everyone can have a busy day, but I expected a much more professional response and some effort to find a solution, especially since the mistake was made by the salon, not by me. I had waited five days for this appointment, only to leave without receiving the service I had booked. As a loyal customer, I expected much better customer service and a genuine attempt to resolve the issue. I hope you take this feedback seriously and improve the way similar situations are handled in the future so that other customers do not have the same disappointing experience.

Hello, I would like to express my disappointment regarding my recent appointment with one of black river beauty nail tech aya,during my service she repeatedly hurt my nails after the third time I politely let her know that she was hurting me I even asked her if she ok,to my surprise instead of addressing the situation she left without finishing my nails ?! I have been a loyal client for years and I come to relax and enjoy a professional experience not to be stressed and uncomfortable. What was even more disappointing was that I was then asked by the manager to book another appointment, despite my nails being left unfinished and in poor condition.I would like to ask whether this is considered the level of professionalism your salon strives to provide. As a long-time client, I expected the situation to be handled differently.such a big disappointment

I had such a lovely experience getting my lashes and nails done here. Even though I didn’t have an appointment, the team managed to squeeze me in at the very last minute, which I really appreciated. My lashes were done by the owner herself, who is an absolutely amazing soul — so lovely and kind-hearted. She made me feel so comfortable and relaxed that I actually fell asleep while she was doing my lashes! The results were beautiful and exactly what I was hoping for. When I finished my lash appointment, I was pleasantly surprised to find out that I could have my nails done as well because of a cancellation. The lovely young red-headed lady who did my nails was so gentle and soft in her approach, and she did exactly what I asked for. I couldn’t be happier with how they turned out. A special mention also goes to the two young ladies at reception, who were both wonderful, welcoming, and friendly throughout my visit. Kudos to the owner for creating such a fantastic atmosphere and for doing such an amazing job. I left feeling pampered and very well looked after, and I’ll definitely be back!

I did my nails just wonderful 🥰 i happy with mey nails. Thank you Artist 👩‍🎨 Kapi ❤️ …