Smarts Hôtel Reviews

Expensive and dirty, stains on bed sheets, an uncomfortable mattress, fingerprints from the previous guests, smelly and a rusty bathroom.
The toilet flush was out of service, not a great touch.
"Sorry", that's all the front desk lady offered to me.

The bathroom was smelly and water hose leaking badly. The service was very bad. When asked for towels since there was no towel in the room, we got scolded by the reception lady. We were very dissapppointed. The hotel should their service and their facilities.

Room size ok, toilet smell from sewer, water drainaged was blocked, no towel available upon checking, need to come down to reception twice to get towels. Service very bad. Did not attend to complaints. Not recommended for tourists

Review for Smarts Hotel, Rabat – Stay on May 10, 2025

I had a very disappointing experience at Smarts Hotel. Upon checking in, I was given a room with a very strong sewer smell, which made it extremely uncomfortable to stay in. I immediately reported the issue and asked to change rooms. Unfortunately, the staff informed me that there were no other rooms available.

What made the situation worse is that they still charged me the highest rate for the room, despite being fully aware of the sewer issue. I would have expected at least a discount or some form of compensation for the inconvenience, but that did not happen.

I do not recommend this hotel based on my experience. Basic comfort and honest customer service should be a priority, and sadly, that was not the case here.