By: Salma
Registered User
Top Reviewer
Review for Smarts Hotel, Rabat – Stay on May 10, 2025
I had a very disappointing experience at Smarts Hotel. Upon checking in, I was given a room with a very strong sewer smell, which made it extremely uncomfortable to stay in. I immediately reported the issue and asked to change rooms. Unfortunately, the staff informed me that there were no other rooms available.
What made the situation worse is that they still charged me the highest rate for the room, despite being fully aware of the sewer issue. I would have expected at least a discount or some form of compensation for the inconvenience, but that did not happen.
I do not recommend this hotel based on my experience. Basic comfort and honest customer service should be a priority, and sadly, that was not the case here.
I had a very disappointing experience at Smarts Hotel. Upon checking in, I was given a room with a very strong sewer smell, which made it extremely uncomfortable to stay in. I immediately reported the issue and asked to change rooms. Unfortunately, the staff informed me that there were no other rooms available.
What made the situation worse is that they still charged me the highest rate for the room, despite being fully aware of the sewer issue. I would have expected at least a discount or some form of compensation for the inconvenience, but that did not happen.
I do not recommend this hotel based on my experience. Basic comfort and honest customer service should be a priority, and sadly, that was not the case here.