Moroccan House Hotel Casablanca Reviews

We booked a one night stay on the night of 1st January. Regarding that our plane was late more than 2.5h and we spent more than 1.5h at the passport control at the airport we came at the hotel at the 4 AM barely standing from the exhaustion.

The troubles then started. Gentleman on the reception told us that I made a wrong booking , that I reserved a room in the hotel of the same name, but in Marrakesh. I showed him my Agoda booking where it clearly stated that the room I rented was indeed in Casablanca. I then showed him my confirmation e-mail from Agoda, corespodence with the hotel (I asked a couple of queations regarding our stay, they only replied that they don't offer shuttle service from the airport) which the gentleman then photographed. My friend saw an e-mail from some third party agency that handled my booking, clearly that guy made a mistake. The gentleman then stated that this kind of problem happens often, Agoda sells your booking to someone else.

He then gave us the room saying to me that I had to be down on the reception in 8.15 AM to talk to the booking manager, before our scheduled guided tour. I barely slept couple of hours before heading down to the reception.

What waited for me downstairs was something that I never encountered traveling the world more than 20 years.

The lady (if you could call her that) from the star had an attitude, was pissed that her colleague even let us in the room saying that he should't done that because I made a mistake and rent

The hotel was super traditional and so much detail everywhere. Our room came with a little balcony which was nice. We purchased breakfast and it was great. The best part was the omelets and staff said we could have as many as we wanted.

The city tax does have to paid in cash they don’t take credit card. The aircon was not as cold as we need it only cool air came out. The bathroom can do a makeover is a little out dated.

My experience was not very positive. While the basic needs were met, the hotel is in clear need of maintenance and general updates. Many areas feel worn and outdated.

The staff were friendly and very helpful, especially with luggage, but the facilities themselves need improvement. It would also be useful to have beverage preparation facilities in the room, or at least access to boiling water in the dining area.

Overall, a central location, but the hotel falls short of expectations in its current condition.

Hotel Moroccan. Every room, every staff member, every little detail tells a story. Staying here feels like stepping straight into Casablanca of the past — elegant, nostalgic, and full of character. If you want to experience that classic atmosphere, this is the perfect place.

I’ve stayed at this Moroccan hotel in Casablanca several times, and every visit has been a great experience. The staff are always welcoming and professional, the rooms are clean and comfortable, and the atmosphere feels truly Moroccan. It’s my favorite place to stay whenever I come to Casablanca. Highly recommended!