By: Youssef
Registered User
Top Reviewer
We booked a one night stay on the night of 1st January. Regarding that our plane was late more than 2.5h and we spent more than 1.5h at the passport control at the airport we came at the hotel at the 4 AM barely standing from the exhaustion.
The troubles then started. Gentleman on the reception told us that I made a wrong booking , that I reserved a room in the hotel of the same name, but in Marrakesh. I showed him my Agoda booking where it clearly stated that the room I rented was indeed in Casablanca. I then showed him my confirmation e-mail from Agoda, corespodence with the hotel (I asked a couple of queations regarding our stay, they only replied that they don't offer shuttle service from the airport) which the gentleman then photographed. My friend saw an e-mail from some third party agency that handled my booking, clearly that guy made a mistake. The gentleman then stated that this kind of problem happens often, Agoda sells your booking to someone else.
He then gave us the room saying to me that I had to be down on the reception in 8.15 AM to talk to the booking manager, before our scheduled guided tour. I barely slept couple of hours before heading down to the reception.
What waited for me downstairs was something that I never encountered traveling the world more than 20 years.
The lady (if you could call her that) from the star had an attitude, was pissed that her colleague even let us in the room saying that he should't done that because I made a mistake and rent
The troubles then started. Gentleman on the reception told us that I made a wrong booking , that I reserved a room in the hotel of the same name, but in Marrakesh. I showed him my Agoda booking where it clearly stated that the room I rented was indeed in Casablanca. I then showed him my confirmation e-mail from Agoda, corespodence with the hotel (I asked a couple of queations regarding our stay, they only replied that they don't offer shuttle service from the airport) which the gentleman then photographed. My friend saw an e-mail from some third party agency that handled my booking, clearly that guy made a mistake. The gentleman then stated that this kind of problem happens often, Agoda sells your booking to someone else.
He then gave us the room saying to me that I had to be down on the reception in 8.15 AM to talk to the booking manager, before our scheduled guided tour. I barely slept couple of hours before heading down to the reception.
What waited for me downstairs was something that I never encountered traveling the world more than 20 years.
The lady (if you could call her that) from the star had an attitude, was pissed that her colleague even let us in the room saying that he should't done that because I made a mistake and rent