By: Zakaria
Registered User
Top Reviewer
Extremely disappointing experience — would not recommend
I rarely leave reviews, but this visit was so poor that I feel obligated to warn others. From the very beginning, the atmosphere was unwelcoming. The receptionist (I believe her name was Hiba or something similar) seemed visibly annoyed and made no effort to be hospitable. Communication was incredibly difficult — barely anyone spoke English, which made everything even more frustrating, especially at a spa that supposedly caters to international clients.
The hammam treatment was honestly painful. The exfoliating glove was used so aggressively that it felt like my skin was being scratched off. There was no gentleness, no attention to comfort. The massage afterward was just as bad — I kept asking for lighter pressure, but the masseur ignored me completely. It was clear the staff lacked any real training or qualifications.
What shocked me most was the way tips were handled. At the end, they didn’t politely suggest a tip — they demanded it. Not just for the two staff members who did the treatments, but even for the receptionist, who had been rude the entire time and did absolutely nothing to improve the experience. That alone felt very inappropriate.
The cleanliness left much to be desired. The towels were damp, the rooms smelled musty, and everything felt unhygienic and poorly maintained. On top of that, they tried to pressure me into leaving a five-star review before I even left — completely unethical.
We spent a cons
I rarely leave reviews, but this visit was so poor that I feel obligated to warn others. From the very beginning, the atmosphere was unwelcoming. The receptionist (I believe her name was Hiba or something similar) seemed visibly annoyed and made no effort to be hospitable. Communication was incredibly difficult — barely anyone spoke English, which made everything even more frustrating, especially at a spa that supposedly caters to international clients.
The hammam treatment was honestly painful. The exfoliating glove was used so aggressively that it felt like my skin was being scratched off. There was no gentleness, no attention to comfort. The massage afterward was just as bad — I kept asking for lighter pressure, but the masseur ignored me completely. It was clear the staff lacked any real training or qualifications.
What shocked me most was the way tips were handled. At the end, they didn’t politely suggest a tip — they demanded it. Not just for the two staff members who did the treatments, but even for the receptionist, who had been rude the entire time and did absolutely nothing to improve the experience. That alone felt very inappropriate.
The cleanliness left much to be desired. The towels were damp, the rooms smelled musty, and everything felt unhygienic and poorly maintained. On top of that, they tried to pressure me into leaving a five-star review before I even left — completely unethical.
We spent a cons