Par: Amina
Registered User
Top Reviewer
As a hospitality professional, I know exactly what a hotel should be. This experience was one of the poorest, and I've been to many hotels before.
I arrived at 4pm, by this time the room should be waaay ready.. I waited 53 minutes to get it, and it wasn't what I asked for. Not even slippers were in the room.. man, not even a spoon to stir the coffee.. I got them after I complained..
Bathroom door won't close, TV doesn't work, no sense of welcome or hospitality what so ever...
Bed wasn't comfortable.. I came to Rabat from Casablanca for work, and after a long day you'd dream of a cozy bed where you can just lay down and get ready for tomorrow..
I honestly had high expectations for this hotel, but now I just wanna check out and leave
(Shout-out to the housekeeping lady who got me the slippers, she was only one that smiled at me since I arrived)
I arrived at 4pm, by this time the room should be waaay ready.. I waited 53 minutes to get it, and it wasn't what I asked for. Not even slippers were in the room.. man, not even a spoon to stir the coffee.. I got them after I complained..
Bathroom door won't close, TV doesn't work, no sense of welcome or hospitality what so ever...
Bed wasn't comfortable.. I came to Rabat from Casablanca for work, and after a long day you'd dream of a cozy bed where you can just lay down and get ready for tomorrow..
I honestly had high expectations for this hotel, but now I just wanna check out and leave
(Shout-out to the housekeeping lady who got me the slippers, she was only one that smiled at me since I arrived)