By: Youssef
Registered User
Top Reviewer
I booked this hotel expecting a smooth and professional experience, but my stay was extremely disappointing from start to finish.
Check-in was late and disorganized, taking 1 hour and 40 minutes. The staff even blamed Booking.com, despite the fact that I had messaged the hotel the day before to confirm my 14:00 arrival, and they replied “OK.” This shows a complete lack of coordination and accountability.
After finally getting to my room, I discovered there were no towels at all from 15:00 until 19:00. The explanation given was that the delivery truck was late—unacceptable for a hotel of this supposed standard.
The worst part came the next morning: I was woken up at 9:00 by cleaning staff entering the room without knocking. Not only was this a serious invasion of privacy, but it was also completely unnecessary, as check-out time is 12:00.
Overall, the service was careless, amenities were not provided in a timely manner, and guest comfort and privacy were clearly not a priority. I cannot recommend this hotel and would strongly advise booking elsewhere.
I must add: through everything that happen, I have constant feedback to team.
This shouldn’t have a 5 star rating.
Check-in was late and disorganized, taking 1 hour and 40 minutes. The staff even blamed Booking.com, despite the fact that I had messaged the hotel the day before to confirm my 14:00 arrival, and they replied “OK.” This shows a complete lack of coordination and accountability.
After finally getting to my room, I discovered there were no towels at all from 15:00 until 19:00. The explanation given was that the delivery truck was late—unacceptable for a hotel of this supposed standard.
The worst part came the next morning: I was woken up at 9:00 by cleaning staff entering the room without knocking. Not only was this a serious invasion of privacy, but it was also completely unnecessary, as check-out time is 12:00.
Overall, the service was careless, amenities were not provided in a timely manner, and guest comfort and privacy were clearly not a priority. I cannot recommend this hotel and would strongly advise booking elsewhere.
I must add: through everything that happen, I have constant feedback to team.
This shouldn’t have a 5 star rating.