By: Youssef
Registered User
Top Reviewer
We went to this restaurant because we had heard a lot of good things about the quality and taste of the dishes it offers. Honestly, we really enjoyed the food, the dishes were indeed delicious. However, we found the prices of soft drinks and fruit juices quite high compared to what you can find in America, Europe, Australia, or even elsewhere in the world.
The customer service was excellent! A gentleman served us; he spoke several languages and was very attentive to our requests. Up to that point, everything was great.
However, our experience was completely spoiled afterward, which literally brought down our overall impression of the place. We had to pay a total of 1566 DH, and we handed 1600 DH to the same gentleman from the customer service team, saying “You can keep the change,” because we truly appreciated his professional service and his communication with us.
But that’s when our experience took a turn for the worse. The man came back to us after counting the money and told us we needed to pay a 10% commission. We didn’t think too much about it at the time and gave him an additional 100 DH. Later, though, we couldn’t stop thinking about how strange it was for an employee to ask for a commission on the restaurant’s sales, since he works for them.
Before leaving, we went to speak with the manager or team leader and explained our situation. The team leader confirmed that the restaurant does not operate on a commission system and that employees do not receive commissions
The customer service was excellent! A gentleman served us; he spoke several languages and was very attentive to our requests. Up to that point, everything was great.
However, our experience was completely spoiled afterward, which literally brought down our overall impression of the place. We had to pay a total of 1566 DH, and we handed 1600 DH to the same gentleman from the customer service team, saying “You can keep the change,” because we truly appreciated his professional service and his communication with us.
But that’s when our experience took a turn for the worse. The man came back to us after counting the money and told us we needed to pay a 10% commission. We didn’t think too much about it at the time and gave him an additional 100 DH. Later, though, we couldn’t stop thinking about how strange it was for an employee to ask for a commission on the restaurant’s sales, since he works for them.
Before leaving, we went to speak with the manager or team leader and explained our situation. The team leader confirmed that the restaurant does not operate on a commission system and that employees do not receive commissions