Palais Riad Nazha Fes

We stayed here during our visit to Fes and unfortunately left with mixed feelings. The biggest highlight of our stay was Anass. He was exceptionally friendly, attentive, and genuinely cared about the guests. He shared fascinating insights about Moroccan history and culture, always took time to chat with us, and was incredibly helpful whenever we needed anything. He truly made our stay much more enjoyable. We also appreciated being picked up from the parking area and receiving help with our luggage on both arrival and departure. However, for a property advertised as a five-star riad, we expected much more. The room was quite basic, the beds were very hard, and the overall cleanliness could have been better. There was not even a hairdryer in the room. The riad lacked the charm, attention to detail, and luxurious atmosphere that we experienced in several other, much less expensive riads throughout Morocco. The breakfast was particularly disappointing. Morocco is known for its fresh and delicious cuisine, but unfortunately the breakfast here was bland and did not meet our expectations. Most products were not fresh. After our experience, we decided to have all our remaining meals outside the riad. The terrace and outdoor areas also seemed neglected. Some tables were worn and unstable, umbrellas were damaged, and several facilities appeared in need of maintenance. We were also surprised that no one informed us about a local holiday during our stay, which meant many places were closed. As visitors, we would have appreciated more information about local customs, events, and practical tips for the area. Finally, the prices for drinks and extras were very high compared to the overall quality offered. The value for money simply did not feel right. Throughout our trip in Morocco, we stayed in several cheaper riads that provided a much more memorable experience, better attention to detail, and a warmer overall atmosphere. While we are grateful to Anass for his outstanding hospitality, the riad as a whole unfortunately did not live up to the expectations we had for a five-star property.