Clinique Atlas

This clinic's staff lacks courtesy and professionalism. They don't answer the phone to confirm the completion of an X-ray report, and it took four days to get the results instead of 24 hours. The phrase "We'll call you back" is just empty words to get rid of the patient, and they never call again.

I am very disappointed with my experience at this clinic. The reception is particularly disrespectful, and the staff lack professionalism in their communication with patients. The wait for an MRI report is well over three days, without any clear explanation. The most regrettable aspect is being contacted to pick up the results, only to discover upon arrival that the report isn't even ready. This is a waste of time and shows a complete lack of consideration for patients, who often plan their schedules around their medical appointments. I hope that management will take these comments into account in order to improve patient care, communication, and organization.

Honestly, I regretted going there. They're all arrogant and their service is subpar.

The receptionist (on the phone) was rude and arrogant; she answered in an irritated manner and didn't even motivate me to go there. That says a lot about the clinic's service!

I wish to express my deep disappointment with the quality of the reception and service at this clinic. I had an MRI scan on Wednesday and returned the following day to collect my results, as agreed. To my surprise, I was informed that my scans were not ready. When I asked for an explanation, the receptionist told me that "it wasn't an urgent case" and that priority was being given to other patients. I find this response unacceptable. If a doctor prescribes an MRI, it is because there is a medical necessity. I have been suffering for over five weeks, which makes this situation urgent in my eyes. Beyond the delay, it is above all the lack of empathy and consideration that has profoundly disappointed me. A healthcare facility has a duty to pay close attention to its patients, both medically and in terms of patient care. I hope this feedback will be taken into consideration in order to improve the quality of care and respect for patients in the future.