Riad Safia

Our stay at Riad Safia was unfortunately a very disappointing experience, mainly due to the hostess's behavior, which we found impolite, aggressive, and particularly unprofessional. The comfort and size of the rooms also left much to be desired, but it was certain events that occurred during and after our stay that deeply disappointed us. One particularly worrying incident concerned security: the hostess had explicitly told us that after 11 p.m., no one could enter the riad and that no one else had the keys. Yet, after that time, a man entered the property without any prior warning. Several women in our group were very frightened, as they believed they were alone in a supposedly secure establishment. We eventually learned that he was a member of the hostess's family. The problem wasn't his presence itself, but the fact that we were never informed, contrary to what we had been told. Regarding the hairdressing service: we asked the hostess, as a local, to recommend a reliable hairdresser to avoid any unpleasant surprises. She herself arranged for this hairdresser to come to the riad. Unfortunately, the price was completely disproportionate to the quality of the service. The situation was so unreasonable that the hostess herself agreed to waive the charge. Yet, she is now blaming us for this incident. Finally, following an honest review posted by my mother about our stay, the hostess sent us particularly inappropriate WhatsApp messages. She criticized us for posting a negative review, accused us of being short of money, and claimed she regretted hosting our family. She even went so far as to tell us that we wouldn't be accommodated anywhere and that karma would come back to haunt us. It is completely unacceptable to speak to guests in this way simply because they shared a negative experience. Google reviews exist precisely so that travelers can share their experiences, whether positive or negative. A person who manages an accommodation should be able to handle criticism professionally rather than attacking former guests personally. I've attached a photo of the messages received so everyone can form their own opinion. Unfortunately, based on our experience, we do not recommend this establishment.

Very bad experience – I do not recommend it Our stay at Riad Safia was extremely disappointing, mainly due to the hostess's attitude, which we found very aggressive, rude, and unprofessional. From the moment we arrived, in the sweltering heat, she refused to turn on the air conditioning, simply because she herself dislikes and can't stand it. 🤔 For tourist accommodation, this is hardly acceptable, especially in such heat. The service was also very disappointing: the rooms are small, the beds uncomfortable, and the breakfast very basic. The food, as well as the juices and bottled water, were placed on a table in direct sunlight from 7:30 am, without any way to protect them from the heat and keep them cool. With temperatures nearing 40°C (104°F), we found this particularly inappropriate and unhygienic. But the worst part was the end of our stay. We were asked to pay extra for services we felt we hadn't received. When we tried to discuss this, the hostess became very aggressive and disrespectful, even arguing with us. We have traveled extensively and fully understand that establishments may have limits or rules. However, respect, politeness, and a basic level of service should be non-negotiable. Unfortunately, we do not recommend this establishment.