By: Leila
Registered User
Top Reviewer
Overall Experience:
Extremely disappointing stay. The hotel’s management and staff displayed a complete lack of professionalism and customer service.
Booking & Parking:
The reservation clearly mentioned free parking, yet upon arrival we were told it was not available. The staff’s response was to simply suggest cancelling our booking if we were unhappy. This is an unacceptable and unprofessional attitude toward paying guests. We had no choice but to find paid parking elsewhere.
Room:
The room was poorly maintained. There were no complimentary water bottles provided, and one of the bath towels was torn. The Wi-Fi speed was only 2 Mbps, which is insufficient for any meaningful use. Do not rely on the hotel Wi-Fi and make sure to arrange your own internet. These are basic amenities that any hotel should provide without question.
Food & Service:
Service was unreasonably slow and careless. We ordered a cheese platter that took over two hours to arrive, despite multiple reminders. It was clearly visible sitting in the kitchen, yet no staff member bothered to serve it. In the end, I had to walk into the kitchen and collect it myself.
Verdict:
This property fails to meet even the minimum standards of hospitality. Strongly not recommended.
Extremely disappointing stay. The hotel’s management and staff displayed a complete lack of professionalism and customer service.
Booking & Parking:
The reservation clearly mentioned free parking, yet upon arrival we were told it was not available. The staff’s response was to simply suggest cancelling our booking if we were unhappy. This is an unacceptable and unprofessional attitude toward paying guests. We had no choice but to find paid parking elsewhere.
Room:
The room was poorly maintained. There were no complimentary water bottles provided, and one of the bath towels was torn. The Wi-Fi speed was only 2 Mbps, which is insufficient for any meaningful use. Do not rely on the hotel Wi-Fi and make sure to arrange your own internet. These are basic amenities that any hotel should provide without question.
Food & Service:
Service was unreasonably slow and careless. We ordered a cheese platter that took over two hours to arrive, despite multiple reminders. It was clearly visible sitting in the kitchen, yet no staff member bothered to serve it. In the end, I had to walk into the kitchen and collect it myself.
Verdict:
This property fails to meet even the minimum standards of hospitality. Strongly not recommended.