AHORN Panorama Hotel Oberhof

I bought a stay in this hotel discounted at a local (Czech) portal. I have paid for the stay and booked the hotel as instructed by the discount portal as well as by Hotel Panorama. My booking has been approved by the Hotel. A few weeks later I received a message from the Hotel that my booking is cancelled due to reached capacity. No other reason was given and I got an opportunity to redeem my money back. I did get the money back after all but I hate the fact that my booking was accepted once and cancelled afterwards. I will definitely not visit this hotel anytime in the future because I didn't like their behavior.

Worst hotel service I have ever got. Far below the German average. Only few waiters speak English. They were unable to change a light bulb during our two weeks stay. The restaurant is only a bufet, they didn't have normal lunch, just some mini dishes. Breakfast is boring, no vegetables in summer to eat. Wi-fi disconnects always, but fast enough. The bar is closed in the weekends. Etc, etc...

This is a former East German venue that has been more or less renovated. The rooms are small and the public areas are bleak and unwelcoming. The international staff is very friendly and the breakfast is copious, but do not expect great food or service. That said, because of its sheer size you will be likely to find a room without reservations.

There are really no words to describe how disappointed and disgusted I was with my stay at Panorama Treff Hotel Oberhof. I was there with my Daughter beginning of December 2015. The Receptionist was very cold and unfriendly. The 1st room we where given was a non smoking but stinked of cigerettes and there was ashes on the carpet. It was cold and windy because the window was old and has gaps which was not repaired. The Bathroom had hair all over the bathtub and not forgetting the mildew. I called Reception only to get the same cold Receptionist and was told that I must wait someone will come to have a look and no one did. She also said the window problem is normal. After waiting unpacked in a dirty room I eventually went personally to Reception and thankgod a more friendly and helpful Receptionist was there and gave us another room( the only other room available). This room however was not as wonderful as the 1st as hygiene and room presentation really plays no roll in this Hotel. The Badtub was full of mildew and as a shower curtain a normal window curtain was used. Room smelled really bad and dirty socks was found under the table. Breakfast and Dinner was also included in our package but it was a joke( or in my case a hugh insult) Breakfast was good and our first Dinner but on the second evening we where told that we are not allowed to sit in the resturant but in a dinning hall because the drinks are different although in my package states all drinks and beverages inclusive. By this time my tolerance level reached its limit and i went directly to the manager incharge Frau Zink and she was deeply apologetic and rectified our dinner arrangment but it still was not enough as our evening was ruined. A bottle of sparkling wine and a bottle of musturd was given as a gesture of apology but sorry that is truly not enough. I have reported this to the travel agency I have booked the hotel through and was told that due to this treatment that I received I am entitled to a percentage of my money back. My complaint has been formly sent to hotel via my travel agent but we still have not received any feedback as yet or has it been simply ignored!!!!!!!

We're at the hotel for 3 nights and although very busy (a long line waiting for breakfast) it's all very well organised. The staff are helpful and friendly. This is our fourth or fifth visit and I would definitely recommend it, especially for families.

I’m trying to get my refund since a month eventhough I canceled within the allowed period. They always have a silly reason to postpone it; “staff is on vacation”, “we are waiting for approval”. I cannot understand why it takes so long. I will start legal process next week. It’s a pity because it seemed to be a nice place to stay.

We got there on a Saturday during winter School Break. The restaurant was closed for three days and the rooms were not cleaned. Hotel management was on vacation even so this is the busiest time od the year for the hotel.

I GOT scammed at the gaming hall, I pit in 2 euro and the game just stole it and never gave it back. Plus really bad hotel, don’t ever go here