Hôtel Maroc Galacx

Well well well … where to start? My husband and I spent a night last week in this “guest house” which is everything but definitely not the typical welcoming guest house you imagine. First of all, none of the taxis in central Ouarzazate knew this place. Although it’s mentioned 2kms from the city center, believe me it’s way far more than that, it’s actually located in a village. When we arrived there was nobody except a group of tourist seating in the main area downstairs having dinner. The owner took less than a minute to welcome us, gave us the room key and said come back for some tea, get the AC remote and to fill out the paperwork. He clearly was in a rush to serve his other clients not caring at all. We immediately felt this wasn’t the right place for us. We travelled 5 hours that day - He asked us if we wanted to have dinner but we should wait until other guests are served (maybe we’re not the same clients?!) and we accepted however we realised this was taking ages, we managed to order food from outside that was delivered to us. We finished to eat when he suddenly knocked our door and said dinner was ready (more than an hour later). Now let’s talk about the room, terrible beds so uncomfortable you can feel the wood…The A/C was broken and we received ice cubes on our heads !! this was the worst night ever we couldn’t sleep , and guess what : the cherry on the top of the cake ? The owner has roosters and other animals in the courtyard you can hear all night !! What a nightmare. We complained through booking and the owner , rude beyond belief , texted us on WhatsApp asking us to remove our review.

Great hotel, our room was quite large and clean. The staff was simply fantastic. Breakfast and dinner were very good. Parking was available in the courtyard, although there are only 2-3 parking spaces.

🙏 Warm welcome, Momo is very attentive, Asma's cooking is wonderful, I've barely left and I already want to come back …

The owner's hospitality and courtesy