Pharmacie Bouzoubaa

😡😡😡😡😡😡😡😡😡😡😡 A deeply shocking experience at an on-call pharmacy. I went to this pharmacy around 5:20 a.m., while I was having a severe asthma attack, a bad cold, a fever, and intense chest pain. I was having a lot of trouble breathing and had come urgently to buy a Ventolin inhaler. When I arrived, I found the pharmacy closed off by a protective device/curtain, with the on-call person speaking to me from behind it. I politely asked if it would be possible to let me in, especially since I was sick, very cold, and above all, because I was in distress and needed to be able to properly explain what was happening to me. I want to be very clear: I fully understand that on-call pharmacies take security measures at night to protect themselves against attacks. That is absolutely not what I am criticizing. What deeply shocked me was the haughty, cold, and unpleasant way in which I was spoken to, without the slightest empathy for someone who was clearly ill and having difficulty breathing. I wasn't asking for special treatment. I was simply asking to be spoken to like a human being. When I finally told this person that I found their behavior inhumane, their reaction was to sigh and say, "Oh dear..." before leaving and abandoning me. I then went to another on-call pharmacy, which also had a closed security system. The difference? A small opening allowing for proper communication with the patient and, above all, a normal and respectful way of receiving me. This clearly demonstrates that security and humanity are perfectly compatible. This experience made me think of the elderly, the lonely, the frail, or even the seriously ill who might find themselves outside an on-call pharmacy at 5:00 a.m. When someone arrives in that state, a few reassuring words, a little listening, or simply a bit of respect can make a huge difference. We are not dogs to be left outside while being spoken to from a distance. We are patients. Human beings. An on-call pharmacy is not a business like any other: people often come there because they are sick, worried, or in an emergency. The safety of the staff is essential, but it never justifies contempt, arrogance, or a complete lack of empathy. I am sincerely very disappointed and saddened to have had such an experience in a well-known pharmacy in Casablanca. I truly hope that this feedback will be taken into consideration and that other vulnerable patients will be received with greater dignity and humanity.

Good evening. This message is for someone who works for you named Saïda. I would like to thank her for her warm welcome, kindness, and professionalism. She is always available and very pleasant with customers. Thank you, Saïda, for your excellent service. 🌷 …

I had such a great experience at this pharmacy, especially thanks to Dr Zineb and Dr Sedrate who was incredibly kind, professional and attentive. He took the time to listen and gave me helpful advice.🥰 …

★★★★★ I had a wonderful experience at this pharmacy. The service is professional, welcoming, and genuinely caring. A special mention to Abdurahman Sedrate the pharmacist, who is extremely knowledgeable, attentive, and always takes the time to listen and provide the right advice. It’s reassuring to have a pharmacist who combines professionalism with such kindness and dedication. Highly recommended! 🌟

A huge thank you to Dr. Abderrahman for his kindness and help, and to Dr. Zineb for her professionalism and compassion. I highly recommend this pharmacy.

Excellent service at Bouzoubaa Pharmacy. Thank you to Dr. Zineb for her kindness and professionalism, and to Abderrahmane for his availability.