Hôpital Cheikh Zaid Khouribga

The place was clean and well laid out.

A profoundly shocking and inhumane experience. Our loved one was in critical condition. Despite a document guaranteeing full coverage by a European insurance company, the staff informed us that hospital protocol required a deposit before treatment. Given the urgency of the situation, the family was forced to pay. We could only see him for 10 minutes a day, through a glass partition, even though he couldn't hear us. Unfortunately, our loved one passed away at the end of his stay. And even after his death, the hospital refused to release the body to the family until the insurance bill was settled. Today, despite the insurance company settling the costs, the deposit paid by the family has still not been refunded. During the most painful moments for a family, we expected humanity and compassion. Instead, we were faced with financial demands even after our loved one's death. An experience we will never forget. Following your response below, as I am unable to reply directly, here is my response: Thank you for your reply and your condolences. However, when you state that you attach "great importance" to procedures being explained with "clarity, respect, and humanity," particularly in emergency and highly vulnerable situations, this is absolutely not what we experienced. This is not simply a "feeling." If we had truly benefited from this clarity, this respect, and above all, this humanity, I would never have had to publish this review. Administratively, our experience was catastrophic. Your general number listed on the website remains unanswered. Obtaining a simple phone number that would allow our insurance company to contact you was a real ordeal. No useful email address was listed on your website, and obtaining one was also extremely difficult. I even requested the contact information for the hospital administration: impossible to obtain. Meanwhile, our loved one was in CRITICAL CONDITION. Our insurance company required daily medical reports so their doctors could determine if repatriation was possible. However, these reports were only submitted every three days. How could the insurance company's doctors make such a crucial decision so quickly without the necessary medical information? You then requested a SECOND advance payment. While awaiting the insurance company's response, a member of our family was prevented from leaving under the same circumstances we experienced, and an X-ray examination of the patient could not be performed until the financial situation was resolved. So I ask you directly: where is the "clarity, respect, and humanity" you mention in your response? Our loved one has sadly passed away. Even after their death, we still encountered difficulties in releasing the deceased to their family while awaiting the insurance settlement. Today, the insurance company resolved the situation, and yet our INITIAL deposit has still not been refunded. Why? What concrete solution do you propose? You can contact our insurance company directly: as far as we're concerned, everything is in order. It's 2026. It's incomprehensible that a family facing a medical emergency has to chase after phone numbers, email addresses, medical reports, and various contacts simply to allow an international insurance company to communicate with a hospital. Other institutions in Casablanca or Rabat know how to work and communicate effectively with our insurance company. Why was it so complicated with you? Since it is now the management that is responding publicly to this notice, I request that management contact us to definitively resolve this situation and process the refund. Not a general response, please.

Dear Sir/Madam, I am writing to bring to your attention an incident concerning the behavior of a nurse at your facility. First, I would like to emphasize that your hospital is a modern, well-equipped facility offering reassuring care. It is precisely for this reason that the behavior we experienced was particularly disappointing. During our stay, the nurse in question adopted an attitude that we considered disrespectful and inappropriate. His lack of courtesy, his manner of speaking to our family, and his failure to listen created an atmosphere of discomfort, at a time when we were already going through a difficult period. We are fully aware that healthcare staff often work under pressure and in demanding conditions. However, this cannot justify behavior that lacks respect for patients or their families. Our intention is not to harm this individual, but to draw your attention to a situation that, in our opinion, warrants investigation to prevent its recurrence. We firmly believe that the quality of a healthcare facility depends as much on medical expertise as on the quality of its reception, communication, and respect for patients. Thank you for your attention to this complaint, and we remain at your disposal should you require any further information. Sincerely,

Good service, good welcome and the team is up to standard.

Friendly welcome Competent doctors Efficient nurses The MRI technicians made me feel at ease despite my claustrophobia A successful experience in every way Thank you to all the staff at Sheikh Zaid Khouribga

Peace be upon you. My delivery at Sheikh Zayed Hospital was wonderful and comfortable. Everything was top-notch. The staff were excellent. Even my newborn received comprehensive care. The hospital is organized and clean around the clock. Thank you for your care and excellent service. N

Good reception, appointments are punctual, best of luck!

I am proud that in our city of Khouribga we have a hospital of this caliber in terms of reception, services, and administrative and medical staff. I have dealt with several competent doctors such as Dr. Dahmani and Dr. Fliou.