Cabinet d’Hépato-Gastro-Entérologie Dr. Safaa Gharaba

The appointment system at this clinic is still far from meeting the level of service patients expect in 2026. It's unreasonable to ask patients to arrive as early as 7:00 AM just to register on the waiting list, especially those living in rural areas and remote suburbs, some of whom are forced to rent a car and leave in the middle of the night to secure an appointment. Quality healthcare services aren't limited to examination and diagnosis; they also include respecting patients' time and providing modern, transparent appointment booking systems. Therefore, it's essential to revise this traditional method and adopt more convenient solutions, such as telephone or online booking, to ensure equal opportunities and alleviate patient suffering.

It is regrettable that in 2026 this clinic continues to use such an archaic appointment system. Requiring patients to arrive as early as 7:00 a.m. simply to put their name on a waiting list is an outdated practice that shows no respect for their time or constraints. This situation is particularly unfair to people from rural areas or remote locations, who are sometimes forced to travel in the middle of the night and incur significant transportation costs just to have a chance of getting an appointment. Quality care is not limited to medical competence. It also depends on efficient organization, equitable access to appointments, and respect for patients. At a time when online appointment booking has become the norm, maintaining such a system demonstrates a serious lack of modernization and generates unnecessary waiting and real suffering for many patients.

Your appointment system is very outdated; patients have to arrive very early in the morning just to get on a waiting list. This is especially difficult for those who travel long distances and make the trip without being sure of being seen. It would be better to use more modern methods to organize appointments and save time.

In Ouarzazate, healthcare is for sale. There are no appointments. Just a primitive system where you arrive at dawn and wait for a doctor to examine you, as if people had no other obligations.

My grandmother is ill, and the doctor's behavior towards her was unacceptable. What you're doing is completely wrong.

Despite the doctor's good reputation, the appointment booking and waiting process remains subpar. Clinic visits are only available to residents of the city center; those living in the outlying suburbs or on unpaved roads must rent a car and set off at midnight to register and wait for hours before finally being seen. (The digital age and technology)